Virtual Classroom FAQs

To learn more about virtual classes:

• What equipment do I need?
• How do I find out if my browser will work with WebDemo™?
• Is there a charge for virtual classes?
• Do you offer classes for different levels of experience?
• How often do you hold classes?
• What is your cancellation policy?
• How do I sign up for a class?

What equipment do I need?

To attend a virtual class, you need an Internet connection and a separate phone line for the conference call. If your separate line has a speaker phone, several employees can participate at once.

The computer you use must meet the following requirements to work with WebDemo™:

• A broadband Internet connection that gives you at least 56kbps with 40kbps connectivity (examples include DSL, cable, T1, etc.)
• One of the following operating systems: Windows^® 95, 98, ME, NT, 2000, XP, or 2003
• One of the following compatible browsers: Internet Explorer 5.5 or later, Mozilla or Firefox
• Allow pop-ups for webdemo.eci2.com (preferred), or temporarily disable pop-up blockers.
• For maximum feature utility, browser must have Microsoft® Java Virtual Machine 5.x or later (preferred; Available at: http://www.linktivity.com/getjava.asp) or Sun™ Java™ 1.4 or later.

Before taking your first class, please test your browser.

How do I find out if my browser will work with WebDemo?

To work successfully with WebDemo, your browser must meet several requirements, and you must install a plug-in application.

Before taking your first Virtual Class, please go to the machine you'll use to attend class, and prepare its browser. To do so, follow these steps:

1. Go to webdemo.eci2.com
2. If prompted, temporarily turn off your Pop-Up Blockers, or allow them for webdemo.eci2.com.
3. Under the System Tools heading, click the Test Browser button.
4. The Test System page shows a blue progress bar during testing:
   
   
   
   Please wait for your system to complete the test.
5. If your test was successful, go to Step 6.
   
   If the test is not successful, the blue progress bar turns red, and the test results page shows you an error or warning symbol where a problem was found. In your results page, if  you hover mouse over the error or warning symbol, a tooltip will provide additional details and advice.
   
   
6. If you see a window like the one below, click OK; your system will then install the plug-in applet.
   
   

If the browser test fails, follow these steps:

1. Click the Email Results button
2. In the Name field, enter your email address so that we may contact you.
3. In the To Email Address field, enter DemoAdmin@eci2.com.
4. Click the Send Results button. This will send an email with information that will assist us in troubleshooting and give us your email address so that we can contact you to resolve the issue.

Return to top

Is there a charge for virtual classes?

We do charge a fee for individual class in most cases. To check the prices, see the billable class descriptions:

• DDMS classes
• Furniture classes

However, there are four exceptions where additional fees do not apply:

• You are currently enrolled in the Let's Get Started program: virtual classes are included at no charge as part of the program.
• You purchase a virtual class subscription, and your subscription has not expired.
• We do not charge for Dealer Station® DDMS Edition or Dealer Station CIS classes; they're included as part of the dealer station packages.
• We occasionally offer free training on new features, announce them via email with a link to Free Web-Based Training page.

Do you offer classes for different levels of experience?

We have two levels of classes: Let's Get Started (LGS) and Optional Topics.

LGS classes cover the basics. Before you sign up for these classes, we recommend that you discuss them with your assigned trainer.

Optional Topics classes are for dealers who have already mastered the basics. They cover topics that are popular at our users' meetings.

How often do you hold classes?

Most classes will be held at least once a week, but our schedule may vary, depending on which classes are the most popular.

After you select a class you want to take, you can see when that class is scheduled.

You can also see all the currently scheduled classes on our Calendar of All Classes. You will need your DDMS account number to view the calendar.

What is your cancellation policy?

If there are no registrations for a class by 8:00 A.M. CT on the day before a class, we will cancel that particular class.

How do I sign up for a class?

It's easy to sign up; just follow these steps:

	We have classes forDDMS, furniture dealers, graphical conversions, and e-commerce sites. To learn about the classes for your system, click the appropriate button in the column on the left.
	Click the class names to read the descriptions.
	When you find a class that interests you, click the When Is This Class Held link to see when we're holding this class.
	To register, click the class link on the date you wish to attend. Complete the registration form, and we'll display a confirmation message. You may print or save the confirmation message; we'll send a copy of your confirmation to the email address you supply when you register.
	To see if there is documentation for your class, see the documentation page.
	Download the appropriate documentation for your class, if any.

Note: If you any additional questions about virtual classes, please send an e-mail to training@eci2.com