Virtual TrainingVirtual Class FAQs

To learn more about virtual classes, click a question below:

What equipment do I need?

To attend a virtual class, you need an Internet connection and a separate phone line for the conference call. If your separate line has a speaker phone, several employees can participate at once.

The computer you use must meet the following requirements to work with WebDemo™:

  • A broadband Internet connection that gives you at least 56kbps with 40kbps connectivity (examples include DSL, cable, T1, etc.)
  • One of the following operating systems: Windows® 95, 98, ME, NT, 2000, XP, or 2003
  • One of the following compatible browsers: Internet Explorer 5.5 or later, Mozilla or Firefox
  • Allow pop-ups for webdemo.eci2.com (preferred), or temporarily disable pop-up blockers.
  • For maximum feature utility, browser must have Microsoft® Java Virtual Machine 5.x or later (preferred; Available at: http://www.linktivity.com/getjava.asp) or Sun™ Java™ 1.4 or later.

Before taking your first class, please test your browser.

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How do I test my browser to work with WebDemo?

To work successfully with WebDemo, your browser must meet several requirements, and you must install a plug-in application.

Before taking your first Virtual Class, please go to the machine you'll use to attend class, and prepare its browser. To do so, follow these steps:

  1. Go to webdemo.eci2.com
  2. If prompted, temporarily turn off your Pop-Up Blockers, or allow them for webdemo.eci2.com.
  3. Under the System Tools heading, click the Test Browser button.
  4. The Test System page shows a blue progress bar during testing:



    Please wait for your system to complete the test.
  5. If your test was successful, go to Step 6.

    If the test is not successful, the blue progress bar turns red, and the test results page shows you an error or warning symbol where a problem was found. In your results page, if  you hover mouse over the error or warning symbol, a tooltip will provide additional details and advice.

  6. If you see a window like the one below, click OK; your system will then install the plug-in applet.

 

If the browser test fails, follow these steps:

  1. Click the Email Results button
  2. In the Name field, enter your email address so that we may contact you.
  3. In the To Email Address field, enter DemoAdmin@eci2.com.
  4. Click the Send Results button. This will send an email with information that will assist us in troubleshooting and give us your email address so that we can contact you to resolve the issue.
Is there a charge for virtual classes?

We do charge a reasonable fee for individual classes in most cases to ECi customers. To check the prices, see the class descriptions:

However, there are several exceptions where additional fees do not apply:

 

How often do you hold classes?

Most classes will be held at least once a month, but our schedule may vary, depending on which classes are the most popular.

After you select a class you want to take, you can see when that class is scheduled.

You can also see all the currently scheduled classes on our Calendar of All Classes. You will need your DDMS account number to view the calendar.

What is your cancellation policy?

If there are no registrations for a class 24 hours before its start time, we will cancel that particular class.

For example, if we have a class scheduled for Tuesday at 10 am Central Time, we would only cancel the class if there are zero registrants on Monday at 10am Central.

How do I sign up for a class?

It's easy to sign up; just follow these steps:

  1. We have classes for DDMS, furniture dealers, and e-commerce sites. To learn about the classes for your system, click the appropriate button in the navigation menu on the left.
  2. Click the class name link to read the descriptions.
  3. When you find a class that interests you, click the When Is This Class Held link to see when we're holding this class.
  4. To register, click the class link on the date you wish to attend. If there are no links for the current month, the class may be full; try the following month.
  5. Complete the registration form.
  6. We'll display a confirmation message that includes crucial instructions for connecting to the Webdemo and the audio conference line.

    You may print or save the confirmation message; we'll send a copy of your confirmation to the email address you supply when you register.

    If you do not see your confirmation email, please check your Spam or Junk folders, and mark as Not Spam or Not Junk.

  7. To see if there is documentation for your class, see the documentation page. Download the appropriate documentation for your class, if any.

 

Note: If you any additional questions about virtual classes, please send an e-mail to ddms_training@ecisolutions.com