Support

ECI² Technical Support sends mass email announcements to all current customers or groups of customers. View or print recent messages here.

Quarterly news, tips, and post-load issues related to the OPdb® Multi-Vendor Catalog Item and Pricing Update.

ECI² Technical Support answers frequently asked questions and offers documentation and training handouts for each aspect of your DDMS software.

View or Print documentation for each DDMS software product, including handouts related to enhancements in each version.

The latest information on any significant problems reported in the software we're currently shipping. Always check here prior to a software update.

Every enhancement released per version of our business system software.

We constantly strive to improve the software; input from dealers like you help us make our products better for all dealers who use them. This page describes how to report a software issue, and what happens afterward.

Read or download instructions for loading software updates on each platform.

ECI²'s Private Supply Network (PSN) offers supply chain communications of stock availabililty, prices, purchase orders, acknowledgements, electronic invoices, catalog data, pricing programs and more via broadband Internet.

On occasion, DDMS will make files and patches available for download.

Print and fax forms or submit online forms for: technical support, procedure automation ("procs"), report format customization, software authorization, vendor price file inquiries, supplemental vendor subscription, documentation corrections, newsletter suggestions, mass email subscribe/unsubscribe, and enhancement requests.

Online tutorials that show you each step in a number of different processes.

Current issues and archives of Key Ops newsletters and Release News

Use this form to email your Support questions.

Report feedback or corrections for documentation or online help.