Support
Your source for important software-related news, information about recent enhancements, answers to frequently asked questions, and more.
| Log In to the Portal | Submit your questions online on the ECi DDMS Customer Support Portal. |
| News & Announcements | ECi Technical Support sends mass email announcements to all current customers or groups of customers. View or print recent messages here. |
| O/PUS Update Notes | Quarterly news, tips, and post-load issues related to the OPdb® Multi-Vendor Catalog Item and Pricing Update. |
| DDMS FAQs | ECi Technical Support answers frequently asked questions and offers documentation and training handouts for each aspect of your ECi and DDMS software. |
| PSN | ECi 's Private Supply Network (PSN) offers supply chain communications of stock availabililty, prices, purchase orders, acknowledgements, electronic invoices, catalog data, pricing programs and more via broadband Internet. |
| Video Tutorials | Short videos guide you through each step in common tasks. |
| Release Notes | The latest information on any significant problems reported in the software we're currently shipping. Always check here prior to a software update. |
| What to Expect When You Report a Software Issue | We constantly strive to improve the software; input from dealers like you help us make our products better for all dealers who use them. This page describes how to report a software issue, and what happens afterward. |
| Software Updates | Read or download instructions for loading software updates on each platform. |
| Newsletter | Current issues and archives of Key Ops newsletters. |