Announcing DDMS 8.21.60 Maintenance Release

This message covers the following timely topics:

What’s New In This Release?
Find Out What's Coming Soon And More

What’s New In This Release?

Feb. 24, 2010 — The ECi DDMS Version 8.21.60 maintenance release is available now for software download via the ECi Customer Support Portal (https://support.ecisolutions.com).

This release includes the following software change:

• 56465: Corrected an issue with communications between ServiceTrak mobile software and DDMS server, where parts would not display when completing a call on the handheld unit.

More Info On Recent DDMS Version 8 Releases

• Announcing DDMS 8.21.40 Maintenance Release (New Visa Level 3 Standard, HON Login via PSN)
• Announcing DDMS 8.21.20 Major Release (Windows 7 Pro Client install, SQL Period-End Reports, Sales Tax improvements, Project Management User Security templates, Work Order Warranty Detail, ServiceTrak for Windows laptops, more)
• What's New in Version 8
  (www.DDMS.com/Resources/Doc/version8/whatsnew_ver8.pdf)
• Other Version 8 Documentation
  (www.DDMS.com/support/doc/ver8doc.htm)

How Do I Get This Version?

Hundreds of ECi customers go to https://support.ecisolutions.com to log tickets, add attachments, add notes to Web Conversations with their support techs, look up their development status, and more!

Now you can securely download your DDMS software at your convenience! We've logged more than 750 downloads, with over 600 just for DDMS software updates. It's the method of choice for a majority of DDMS customers.

IMPORTANT: The ECI Customer Support Portal's page of Software Downloads is the primary method of delivery for all DDMS software. This became effective in June with the release of both DDMS 8.19 and the O/PUS 3rd Quarter Multi-Vendor Catalog Update.

It's easy to register if you haven't already. To log in, download and run the latest DDMS software update:

1. Go to https://support.ecisolutions.com.
2. Just enter your unique email address. If you already have a password, enter it and click Submit. If you don't have your password or have forgotten it, check the box for a temporary password, and click Submit.

   On the login page, you can view a 10-minute video guided tour to introduce you to using the ECi Customer Support Portal. There's also a new 2-minute video on using Software Downloads.

   1. If your email address is associated with a customer account in our system, you'll receive a temporary password. If not, email ddmssupport@ecisolutions.com to request portal access. Once we verify your account we will contact you with your Login.
   2. Once you receive your temporary password, you can log in.
   3. Change your password as prompted.
3. Click Software Downloads, click DDMS and follow the on-screen steps.

If you would like a copy of this software update on CD-ROM, we will be happy to ship it to you via United Parcel Service (UPS) Ground. You can request a software update CD by email ddmssupport@ecisolutions.com, including your DDMS account number, contact name, company name, shipping address, and phone number. Effective with DDMS Version 8.20 and higher, a $15 shipping and handling fee will apply for each software update CD requested.

Sincerely,

ECi DDMS Product Management & Technical Support
http://support.ecisolutions.com