Announcing DDMS 8.19.60 Maintenance Release

This message covers the following timely topics:

What’s New In This Release?
How do I get this version?

What’s New In This Release?

Sept. 15, 2009 — The ECi DDMS Version 8.19.60 maintenance release is available now for software download via the ECi Customer Support Portal (https://support.ecisolutions.com).

Changes in This Release:

This maintenance release addresses the following issues:

• Corrected the version of EBS Server installed. In DDMS 8.19.40, an older version resulted in timeouts in SQL applications such as Customer Price Plans, SQL Report Preview, Project Management, and so on, mentioned in release notes for 8.19.40. (55942)
  
• Enhanced the GOA gateway packet communications in tandem with ECinteractive issue #9868, to avoid truncating long concatenated item numbers entered in Quick Search or Quick Order. Packet 295 has been expanded to 22 characters to work like Packet 10 for getting item information, which was enhanced to accept an item number up to 23 characters. Packet 290 for QuickSearch accepts a prefix or company of 0 to 8 characters, plus an item number of 0 to 15 characters. (55900, 55454)
• Corrected TBLNetCom so that an ECinteractive order more than 33 items or 1000 characters no longer results in an unhandled exception error. New TBLNetCom v2.25.0 is released. (DDMS #55687, ECinteractive #10015)
• Enhanced Utility Extensions to allow credit card transactions to remain compatible with updates from PayPal's Payflow Pro, and avoid failure in payment transactions among dealers who use VeriSign. New UtilExt 3.30 is released. (55891)

For more information about new features in DDMS software, see:

• What's New in Version 8
  (www.DDMS.com/Resources/Doc/version8/whatsnew_ver8.pdf)
• Other Version 8 Documentation
  (www.DDMS.com/support/doc/ver8doc.htm)

How do I get this version?

Hundreds of ECi customers go to https://support.ecisolutions.com to log tickets, add attachments, add notes to Web Conversations with their support techs, look up their development status, and more!

Now you can securely download your DDMS software at your convenience! We've logged more than 750 downloads, with over 600 just for DDMS software updates. It's the method of choice for a majority of DDMS customers.

IMPORTANT: The ECI Customer Support Portal's page of Software Downloads is the primary method of delivery for all DDMS software. This has become effective June 24 with the release of both DDMS 8.19 and the O/PUS 3rd Quarter Multi-Vendor Catalog Update.

It's easy to register if you haven't already. To log in, download and run the latest DDMS software update:

1. Go to https://support.ecisolutions.com.
2. Just enter your unique email address. If you already have a password, enter it and click Submit. If you don't have your password or have forgotten it, check the box for a temporary password, and click Submit.

   On the login page, you can view a 10-minute video guided tour to introduce you to using the ECi Customer Support Portal. There's also a new 2-minute video on using Software Downloads.

   1. If your email address is associated with a customer account in our system, you'll receive a temporary password. If not, we may contact you to verify your account.
   2. Once you receive your temporary password, you can log in.
   3. Change your password as prompted.
3. Click Software Downloads, click DDMS and follow the on-screen steps.

If you would like a copy of this software update on CD-ROM, we will be happy to ship it to you via United Parcel Service (UPS) Ground. You can request a software update CD by email ddmssupport@ecisolutions.com, including your DDMS account number, contact name, company name, shipping address, and phone number. Effective with DDMS Version 8.20 and higher, a $15 shipping and handling fee will apply for each software update CD requested.