Announcing DDMS Version 8.14.46

This message covers the following timely topics:

What’s New In This Release?
How do I get this version?

What’s New In This Release?

DDMS Version 8.14.46 is available on request as of Wednesday, May 22, 2008. This maintenance release addresses the following software issues:

For machine and equipment dealers:

Error Updating Index When Closing Call. Corrected so when closing a service call and the Recap dialog box opens, the system displays a more specific error message to pinpoint why the system may be unable to update indices. Previously in 8.13.40, the Recap dialog box displayed blank times and dates and displayed the error, "Unable to Update Z-INDEX/Z-D-INDEX" after continuing past this dialog box. (53720)
Clearing Responses on Complete/Bill. Corrected Machine Work Orders so when completing and billing a service, the system properly updates the Z-RESPNS file; in 8.14.42, the system was not clearing Responses. (53979)

The list of changes above is not exhaustive. To look up all released corrections and enhancements in this release, see Program Updates for Version 8.14.46 (www.ddms.com/updates/searchresult2.asp?swversion=246&search=Search).

For more information about new features in DDMS software, see What's New in Version 8 (pdf) and other Version 8 Documentation.

How do I get this version?

If you report an issue, you automatically receive the software update that provides a resolution. If you have not reported an issue but want to take advantage of the software changes in this release, we will be happy to ship it to you via United Parcel Service (UPS) Ground. You can request a software update by email support@eci2.com, including your DDMS account number, contact name, company name, shipping address, and phone number. Or log in to submit a ticket for the latest software online at https://support.eci2.com.

NOTE: Some of the issues listed in personalized announcements may have previously been resolved in 8.14.43 (including 42643, 53350, 53927, 54024, 54054, and 54094), released on April 23rd. We apologize for the confusion; some of those issues were inadvertently reopened and closed again. You should already have automatically received the software that resolved those issues. If not, you can request the latest software online through the secure ECi Customer Support Portal (https://support.eci2.com). Or you can use email to send a software update request to support@eci2.com, and include your DDMS account number, contact name, company name, shipping address, and phone number.

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