Kimball Office
Furniture Orders Require Customer Information

Friday, February 20, 2009 — ECi DDMS has just been notified of a change that Kimball Office made effective January 19. The Kimball Office Order Exchange system now requires end customer information on all orders.

This issue primarily affects dealers using the Kimball Office PSN services via the P/O Communicate feature in DDMS Purchase Order Entry.

Previously, this end customer information was required only if the order was a direct order or a CDA number was used.

In current releases, DDMS business system software only outputs end customer info if the order is marked Direct or if a CDA number is used. When a dealer uses DDMS P/O Communicate for a Kimball Office order, it is transmitted via the ECi Private Supply Network (PSN) to the Kimball Office Order Exchange system. Unfortunately, Kimball's Order Exchange site will not allow editing of customer information.

Result: Kimball Office continues to process orders received without the end customer information. However, Kimball Office sends dealers an email requesting the missing end customer data.

ECi DDMS is working with Kimball Office to identify how to address these changes in an upcoming software release. We will notify all DDMS dealers via email when a resolution is available.

Thank you for your attention in this matter.

Sincerely,
ECi DDMS Technical Support