POS-Partner Security Update
May Cause Credit Card Process Failure

Friday, Nov. 4, 2005

Dear DDMS Customers:

Vital® POS-Partner® (www.pos-partner.com) has confirmed that they have resolved a known issue with their recent security update CD. This issue affects all dealers currently using POS-Partner to process credit cards.

If you do not use POS-Partner to process credit cards, you may disregard this message.

If installed, the POS-Partner® 2000 Mandatory Security Update may cause a type mismatch when submitting a credit card order or when processing Pre-Pay orders. As a result, your credit card transactions fail to be processed, and affected tickets will not be able to advance to status 6 in DDMS® .

To resolve the issue, you must speak with Vital/POS-Partner Technical Support for assistance in uninstalling certain files from their update.

If you receive a “type mismatch” error in order entry or processing pre-pays after loading the Vital/POS-Partner security update, follow these steps:

  1. Contact Vital/POS-Partner Technical Support. There are three ways to do so:
  2. You MUST tell POS-Partner Technical Support all of the following information:
    • “I installed the POS-Partner mandatory security update.”
    • “None of my credit cards are processing.”
    • “I am receiving an ERROR 3, Type mismatch with my API.”
    • You may need to provide your V Number (in the format V1234567).

    Note: If you do not provide all of this information, POS-Partner’s simple standalone system test may fail to account for the third-party software environment, and you will be incorrectly referred to ECi Technical Support.

  3. Follow the POS-Partner Technical Support’s instructions to uninstall certain files from their update, depending on which version of POS-Partner software you had.
  4. Afterward, you can re-send your credit card transactions by either re-submitting the affected order(s) or re-running the (TR-P) Pay on Pre-Pay.

If you have questions about ticket statuses within your DDMS system after following these steps, please contact your ECi Technical Support Team.

We extend apologies for any inconvenience that this issue may cause.

Sincerely,
ECi Technical Support