Resolving Timeouts After Loading POS-Partner 6.1
Date: Tuesday, Jan. 30, 2007
Dear ECi Approval Link Customers:
Approval Link™ dealers who use TSYS® (formerly Vital) POS-Partner 6.1 software for credit card authorization have reported issues with timeouts.
Symptoms
There is a consistent pattern of errors such as “timeout on response” and “no reply from merchant” after dealers load POS-Partner’s recently released version 6.1 software update. ECi Technical Support has determined that these timeouts occur after DDMS and Approval Link software has passed the data to POS-Partner 6.1.
Solution
If you experience timeouts after loading POS-Partner 6.1, please contact the POS-Partner Technical Support Line (1-800-847-2772). Ask for an API technician to run the SQL utility that has been found to resolve timeouts between POS-Partner and the API.
Note: You will be asked for your V Number (e.g. V1234567) when calling POS-Partner.
We hope this information is helpful for our mutual customers.
Sincerely,
ECi Technical Support