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Key Ops Dispatch, the electronic version of KeyOps, delivers timely, useful information to your desktop. It and related software announcements have become so popular with customers, we’ve suspended publication of the printed version.

At the end of the year, you’ll receive the Year-End Key Ops with everything you need to know to close your books on the year.

2009

Year-End Roadsigns: Calendar 12, Tax Month 12, Fiscal Y

The Year-End KeyOps has three sets of period-ending instructions, or RoadMaps (Calendar 12, Tax Month 12, and Fiscal Y).

Depending on when you close your books and what month it is, you only need to follow the instructions that apply to you. To make it easier to follow the right set of instructions, we extracted three handy digital (Adobe Reader PDF) editions that are tailored to each year-end roadmap.

The best way to determine which edition to use — and to have access to the PDF files — is to answer a few questions online (www.DDMS.com/support/pubs/roadmap/).

KeyOpsYear End Key Ops December 2009 Standard Edition

Greener Than Ever: The Year-End KeyOps 2009 newsletter is again published only online in Adobe portable document format (PDF), as part of ongoing initiatives to go green. To markup your PDF files the paperless way, the latest free Adobe Reader desktop software (link to Adobe download) lets you use Comment tools to highlight and cross out text (links to Adobe help) and add "sticky notes" (links to Adobe help) and checkmarks using a Sign-Here stamp (links to Adobe help). (Comment tools do not appear in browsers, but are in the desktop Reader software once you save the PDF & open it on your machine.)
www.adobe.com/products/acrobat/readstep2.html
http://help.adobe.com/en_US/Reader/8.0/help.html

New SQL Report for A/R Trial Balance: Have you ever wanted to re-create an A/R trial balance from a prior year? Previously this was not possible in the text-based (OR-B) report after closing general ledger. But in DDMS 8.19 or higher, SQL A/R Trial Balance reports let you specify an aging date and 30, 45, 60, or 90 days past due, for all unpaid invoices at the end of a period. We'll publish more details soon. (Meanwhile, you can find general instructions in Setting Up & Using SQL Reports for DDMS.)

Executive Dashboard. Rest assured, the new Executive Dashboard (in DDMS 8.19 and higher) does not change your year-end procedures. It provides a graphical, SQL-based, real-time, privileged overview of your company’s cash flow, with totals based on data previously presented in the text-based (PD) President’s Screens. For detailed instructions on using this new tool, see Executive Dashboard (pdf).

Close G/L Period At Your Convenience: Did you know? If you're running DDMS 8.13 or higher, you don't have to wait to close General Ledger while you make all postings. If you find postings later that need to be added or corrected, you can reopen prior year periods as needed for batch postings, and re-close those periods afterward. For detailed instructions, see Close G/L Period (pdf).

Note: If you are still only using text-based software or if you have not loaded DDMS 8.13 or higher, the updated instructions in the 2008 edition do not apply. Please refer to the 2007 edition of the Year-End KeyOps.

Throughout the newsletter, we've updated filenames, years, and page numbers as needed. As always, you will find timely answers and checklists on: using DDMS® navigation conventions, personalizing your Roadmap of period-end procedures, printing tax forms, and archiving this year’s data.

Year-End 2009 procedures for the ASP platform
DDMS customers on the ASP platform receive separate instructions via email (Year-End Hints 2009 for ASP Customers) to reflect unique procedures. The Special ASP Edition of the Year-End KeyOps includes all the updated features of the standard Year-End KeyOps. However, the ASP Year-End Road Map, ASP Year-End Tips, ASP Year-End Backup and Day-End Schedule, FAQs on Renaming and Merging Sales Journals, and all other procedures do not include any steps that do not apply to ASP customers.

Year-End 2009 Key Ops for UNIX platform
DDMS customers on the UNIX platform receive separate instructions via email (Year-End Hints 2009 for UNIX Customers ) to reflect unique procedures. The Special UNIX Edition of the Year-End KeyOps includes all the updated features of the standard Year-End KeyOps. However, the ShutDown and Backup steps and all other procedures do not include any steps that do not apply the UNIX operating system.

2008

The 2008 Year-End KeyOps has three sets of period-ending instructions, or RoadMaps (Calendar 12, Tax Month 12, and Fiscal Y). Depending on when you close your books and what month it is, you only need to follow the instructions that apply to you. To make it easier to follow the right set of instructions, we extracted three handy digital (Adobe Reader PDF) editions that are tailored to each year-end roadmap.

KeyOpsYear End Key Ops December 2008 Standard Edition

Here are the RoadMap-specific editions for 2008:

Greener Than Ever: The Year-End KeyOps 2008 newsletter is published only online in Adobe Reader PDF format, as part of ongoing initiatives to go green. To markup your PDF files the paperless way, the latest free Adobe Reader desktop software (link to Adobe download) lets you use Comment tools to highlight and cross out text (links to Adobe help) and add "sticky notes" (links to Adobe help) and checkmarks using a Sign-Here stamp (links to Adobe help). (Comment tools do not appear in browsers, but are in the desktop Reader software once you save the PDF & open it on your machine.)
www.adobe.com/products/acrobat/readstep2.html
http://help.adobe.com/en_US/Reader/8.0/help.html

Last Chance for Some Optional Reports: During year-end procedures, you have one last chance to run certain YTD reports based on current history. On pages 14-15, we have clarified instructions on Item Catalog Master Listing Sorted by Hits, Customer Master Listing Sorted by Sales or Hits, and Full Sales Analysis. For more detailed instructions on these reports, see Period-End FAQs (www.DDMS.com/support/faq/period-end.htm).

EBS SQL app users: In DDMS 8.16 and higher, you can use EBS SQL Import Panel to schedule or run a delta “changes only” sync of various data. This sync should be done before renaming your journals. We've revised related instructions in Shutdown on page 6, Tips on page 4, and FAQs on pages 13 & 16.

Graphical users, no more waiting to close General Ledger: In DDMS 8.13 and higher, use the Close G/L Period feature to reopen prior year periods for batch postings, and re-close afterward. We've revised the General Ledger section on pages 19-21 to reflect the featureset of 8.13 and higher.

Note: If you are still only using text-based software or if you have not loaded DDMS 8.13 or higher, the updated instructions in the 2008 edition do not apply. Please refer to the 2007 edition of the Year-End KeyOps.

Throughout the newsletter, we've updated filenames, years, and page numbers as needed. As always, you will find timely answers and checklists on: using DDMS® navigation conventions, personalizing your Roadmap of period-end procedures, printing tax forms, and archiving this year’s data.

KeyOps Dispatch News: Unlock Secrets to Empower Your Business With DDMS Software

Vol. 8, No. 3, July 31, 2008, KeyOps Dispatch

Prep Your Firewall by August 8 for New ECi Data Center
ECi Launches Redesigned Web Site August 8 (08/08/08)
DDMS Client Works on Windows Vista Business Edition
ECinteractive Lets Users Pick Department Per Line
Furniture Manufacturers Ackowledge Exceptions
How to Handle Kimball Office and National Surcharge
DDMS 8.15 Enhances Price Plan Item Edit, Limits
Five Reports Help Capitalize on Monthly Trends
CCH Taxing Helps Win, Maintain National Accounts

Vol. 8, No. 2, June 10, 2008, KeyOps Dispatch

ECi Recognizes Dealers of the Year at Empowerment 2008
ECinteractive Survey Spotlights Misconceptions, Training
Google Analytics, Guided Tour Video Help Site Promotion
Tip: Many Standard DDMS Reports Are Now in SQL
View the ECi Customer Portal Guided Tour Anytime
Using Daily Reports, Going Green and Paperless
Take Advantage of New Office Furniture Tags
Fixing DDMS Fields With Data Dictionary
Tip: Save Money by Fine-Tuning Item Substitutes

Vol. 8, No. 1, March 4, 2008, Key Ops Dispatch

Learn New Secrets to Empower Your Company At Our National Meeting
7 Things You Can Do In ECi's Customer Support Web Portal
How to Rank Items First in Search in ECinteractive
How to Set Up S.P. Richards Enhanced Content in Dealer Station
4 New Features in DDMS 8.14
Excluding Items From Cost of Goods Sold
Troubleshooting 7 Pitfalls of Machine Billing
Balancing Act Part 3: Balancing A/R If You Deleted a Customer
RPC Errors In Windows 2003 SP2 May Require SNP-Compatible Hardware

2007

Year-End Key Ops newsletter (December 2007 Edition)Year End Key Ops newsletter
(December 2007 Edition)

This year, look for “roadsigns” on each page of instructions to help guide you along the Year-End Roadmap (on page 3) that applies to you.

We also added steps for scheduling maintenance on new Web storefronts powered by ECinteractive® and is.D-Force® 2.

If you print W-2s, be advised that the U.S. Internal Revenue Service moved the position of the social security number. This requires new W-2 formats, which are available in DDMS 8.13 or higher. For those who do not load 8.13, we will notify you in the upcoming email titled "Year-End Hints for Vendor, Payroll, and Printing 1099 and W-2 Forms" when a patch is available for download from our Web site.

Also in DDMS 8.13, the new Close G/L Period feature lets you reopen prior year periods to batch postings, and re-close those periods. We'll answer related questions in an upcoming the upcoming email titled "Year-End Hints on General Ledger and Related Topics."

See also Period End FAQs.

We extracted your period-end instructions into three handy digital (Adobe Reader PDF) editions that are tailored to each year-end roadmap:

(ASP Edition) Year End 2007 Key Ops newsletter

(UNIX Edition) Year End 2007 Key Ops newsletter

Vol. 7. No. 3, Sept. 12, 2007, Key Ops Dispatch
Reserve Rooms for East Coast Regional Meeting By Sept. 17
Dealer Executives Advise DDMS on Industry Trends, User Needs
— (CORRECTION: Direction 2008 is set for April 24-26, 2008)
ECinteractive Features Enhanced Content from S.P. Richards
Troubleshooting Ensite EBS Validation Errors
Comparing Credit Card Authorization Software and Providers
Your AutoComm II Questions Answered Online
Export Machine Data For BEI Services Benchmarking
Balancing Act Part 2: Auditing A/P Daily

Vol. 7. No. 2, July 16, 2007, Key Ops Dispatch
Support Personalizes Release News, Automates Software Shipping
Free Web Training on Price Modeling, Customer Price Plans in July
Your ECinteractive Questions Answered
TIP: Link Your Storefront News To S.P. Richards' Online Flyers
Factoring Your Furniture Cost Load
DDMS Machine Edition Virtual Class Series July 23-27
Balancing Act Part 1: Audit A/R Daily-The Quick and Painless Way
What To Do If Your Software Is Expiring

Vol. 7, No. 1, April 24, 2007, Key Ops Dispatch
What's New in ECinteractive 6.9
11 Tips on Validating Your Data Using the EnsiteEBS Utility
Third-Party SQL Sales Reporting Tool Requires Authorization
Setting Up ECinteractive® 6.8 Catalogs, Rewards, Remittance
ActionEmco, O Henry, PPI Offer PSN Stock/Price Checks
Tech Note: Third Party Billing with Leases and GSA Orders
Tying Meter-Related Data to Machines, Not Just Contracts
Microsoft Windows Vista Being Tested for DDMS Clients

2006

Year End Key Ops newsletter (November 2006 Edition)

For Year-End 2006 we updated the journal renaming instructions to ensure that your history screens and reports for Accounts Payable, Accounts Receivable, Purchase Order, and General Ledger include all the indices, acknowledgement, invoice, and special line details you expect (most changes on pages 16, 20, and 24). We encourage you to become familiar with the updated procedures that apply to your business and make any necessary preparations as soon as possible. See also Period End FAQs.

Year-End 2006 Key Ops for ASP Customers
This Special ASP Edition includes all the updated features of the standard Year-End KeyOps. However, the ASP Year-End Road Map, ASP Year-End Tips, ASP Year-End Backup and Day-End Schedule, FAQs on Renaming and Merging Sales Journals, and all other procedures do not include any steps that do not apply to ASP customers.

Year-End 2006 Key Ops for UNIX Customers
This Special UNIX Edition includes all the updated features of the standard Year-End KeyOps. However, the ShutDown and Backup steps and all other procedures do not include any steps that do not apply the UNIX operating system.

Vol. 6, No. 3, Oct. 26, 2006, Key Ops Dispatch

Version 8.11 Touts Titan Price Plans, Price Modeling, PSN Services
ECinteractive® Dealers Begin Converting Live Customers
DDMS® Automates HP PurchasEdge Invoicing
Free Web Based Training This Fall
Fort Worth Hosts Hands-On Key Operator, Year-End Training
TIP: Creating a Contract Based on Super Store Pricing
Internet-Based Ordering with O Henry Inc. and Pens Plus Inc.
CAP Worksheet™ 3.0 Exports DDMS SIF, Fixes Rounding
Herman Miller Dealers Must Realign Meridian Vendor Aliases
Electronic Order Processing with Global Industries
Assigning Serial Numbers in Machine Accessories is Critical
DDMS® Sales Data Now Available in Industry-Standard SQL

Vol. 6, No. 2, Aug. 11, 2006, Key Ops Dispatch

ECi Brands Cozumel As ECinteractive® and Launches Demo
Free Web Training in August: DDMS System Maintenance
Fort Worth Offers Hands-On Training for Furniture & Supplies
USSCO to Migrate Dial-Up UniLink Users to InterLink in 2007
New! Get United Stationers Electronic Invoices Via PSN
FAQ: How Do I Set Up Furniture P/O Communications?
FAQ: Should I Purge Machine Tech Recap and Totals?
Spotlight: Meet our ECi Technical Support Managers

Vol. 6, No. 1, June 30, 2006, Key Ops Dispatch

ECi Ships DDMS® General Release Version 8.10
Project Cozumel Released to ECi Beta Test Dealers
Free Timely Web-Based Training
Sign Up for Hands-On Training
Survey Targets PSN Services, ASB
Periodic pcAnywhere Login Changes Recommended
United Stationers Suspends Dial-Up Access to SCORE System
Machine Reports Illustrated
Sync Your Furniture Manufacturer Orders with DDMS

2005

December - Year-End 2005 Key Ops
For Year-End 2005 we have reorganized and updated a few procedures to incorporate lessons learned since last year-end. We have streamlined procedures to assist you in planning ahead and reduce the need to refer back and forth among various sections. We encourage you to become familiar with the updated procedures that apply to your business and make any necessary preparations as soon as possible. See also Period End FAQs.

Year-End 2005 Key Ops for ASP Customers
This Special ASP Edition includes all the updated features of the standard Year-End KeyOps. However, the ASP Year-End Road Map, ASP Year-End Tips, ASP Year-End Backup and Day-End Schedule, FAQs on Renaming and Merging Sales Journals, and all other procedures do not include any steps that do not apply to ASP customers.

Year-End 2005 Key Ops for UNIX Customers
This Special UNIX Edition includes all the updated features of the standard Year-End KeyOps. However, the ShutDown and Backup steps and all other procedures do not include any steps that do not apply the UNIX operating system.

December 2005
Results of Support Team Structure Sum Up Success
New Automated Satisfaction Surveys Exceed Expectations
What’s New in DDMS® Version 7.11
Get Ready for Year-End 2005
Dealer Station Mass Changed to Activate Category Search
Save the Date: ECi Direction 2006 National Users Meeting

June 2005
Reserve Newark Rooms Now for East Coast Users Meeting
Version 8 Set for General Release in Early 2006
Software Expiration Requires Version 7.10 or Higher
National Users Meeting Set for April 2006 in Fort Worth
What’s New in DS-DDMS Version 5.05
How To Get Started With Notes Everywhere
System Suffering Slow-Downs? Service Your Server!

April 2005
Reserve Atlanta Rooms Now for Regional Users Meeting
No Change in Software Package Fees Next Year
Report Writer Boot Camp May 5-6 in Fort Worth
What’s New in Dealer Station® DDMS Edition
Getting Started with Tech Data PSN Services
S.P. Richards Transmits Invoices via PSN
Protecting Your Data for Dedicated Procedures
Troubleshooting Customer Period-End Failure
RouteTrak Pro Displays Signatures On the Web

2004

December - Year-End 2004 Key Ops
For Year-End 2004, we have expanded the Key Ops to incorporate FAQs and hints accumulated from last year-end and important updates due to the General Release Version 7. We encourage you to become familiar with the updated procedures that apply to your business and make any necessary preparations as soon as possible.

Year-End 2004 Key Ops for ASP Customers
This Special ASP Edition includes all the updated features of the standard Year-End KeyOps, including answers to many frequently asked questions and new instructions related to recently released features, such as options for printing W-2s and 1099s and for using the new graphical General Ledger applications. In addition, the ASP Year-End Road Map, ASP Year-End Tips, ASP Year-End Backup and Day-End Schedule, FAQs on Renaming and Merging Sales Journals, and all other procedures do not include any steps that do not apply to ASP customers.

November 2004
O/PUS To Release Downloadable OPdb(R) for First Quarter Via PSN
Get Ready for Year-End 2004 with KeyOps Newsletter
What’s New in DDMS Version 7.8
Shut Down TBL Server Before Backing Up DDMS Files
FAQ: Should you use (TR-K) or (TR-P) for Prepays & Credit Cards?
Getting Started with Express Computer Supply PSN Services
What’s New in Dealer Station(R) 4.11

September 2004
Graphical Machines & Equipment Software Training Requirements
Special Fort Worth Basic Training October 11-15
Reduced Room Rate for Philadelphia Users Meeting
Las Vegas Meeting Features Furniture & Machine Training
POS-partner Credit Service Requires Browser Upgrade
Emergency Preparation for Your DDMS System
Dealer Station Advisory Council Meeting: A Recap
How to Verify When Month-End Procedures Were Done
Purging Master Files Requires Reboot of TBLServer
Modify Furniture Orders to Mass Change List Prices, Discounts
DMI Supplies Network PSN Supports New Features in Version 7.6
Version 7 Online Help Updated on DDMS.com

August 2004
Expiration Date for Product Authorization Extended 365 Days
Dealer Station® DDMS Edition 4.08 To Be Released Aug. 21
Special Fort Worth Basic Training Event in September
Coming This Fall: DDMS East and West Coast Regional Users Meetings
FAQ: When Do I Set Up G/L Categories in Chart of Accounts?
FAQ: Has the Method of Closing G/L Changed?
Tech Tip: Practical Limits to Adding Volume Definitions
Tech Tip: Look Up Resolved QC#s on Program Updates Web Page
Rebuilding Your Machine Service Last 10 Call Display
Using the Customer Evaluation Module

July 2004
Dan Pritchard Named President of ECi
DDMS Ships Version 7 General Release
Prepare Journal Parameters for Graphical G/L Conversion
ECi South Central Regional Meeting Attendance Exceeds Expectations
ELF File Helps Troubleshoot Graphical Problems
Text-to-Graphical Screen Cross-Reference Now in Print
Pens Etc. Catalog Now Available at No Charge
Inventory Housekeeping
Compressing Your Machine Service Call Files
DS-DDMS 4.05 Enhances Order Approval
HTML-Enabled Custom Text
ECi PSN Services Adds Trading Partner: is.group

May 2004
Pre-Release Version 7 Shipped to Volunteers
ECi Plans Regional User's Meetings for 2004
How to Activate and Use PSN Monitor
AutoComm User Guide Updated for Graphical Software
Deleting Temp Files on Your DDMS Windows Server
Posting Deposits on Furniture Orders
Cataloging Reports for Machine Sales and Service
ECi PSN Upgrades Supplies Network PSN Service

March 2004
2nd Quarter O/PUS Update Requires Version 6.1.102 or Higher
(+I-U) Update Pages from I-CAT to I-WHL Added to O/PUS ToolBox
Ten Tips for Painless Setup With Third-Party Software
What’s the Difference Between Pre-Receive and Auto-Receive?
Reminder: Social Security Limit Changes Payroll Parameters
is.D-Force, Dealer Station(R) DDMS Edition 4.02 Released
ECi PSN Services Adds Trading Partner: ActionEmco
DDMS Introduces New Furniture FAQs
ASP Quarter-End Guides Moved Under Support FAQs

2003

December - Year End 2003 Key Ops
Year-end procedures for graphical and text-based DDMS systems

December - Year End 2003 Key Ops for ASP
Year-end procedures for eNsite Pro ASP Systems

November 2003
ECi Headquarters, Data Center Move to New Locations
New Approval Link™ Products Handle Credit Card Details Fast
Deadline Nears for Discount on Approval Link Upgrades
Get Ready for New and Improved Year-End Key Ops
Dealer Station® DDMS Edition 3.11 Coming Soon
Get Acquainted with Order Entry Shortcuts
Avoid Duplicate P/Os when Using Both Graphical and Text
Online Help Highlights
Text-Based Guides
Parameter Guide

September 2003
ECi Adds PSN Communications with SYNNEX
Handling Vendor Unit of Measure (UOM) Changes
Housekeeping for Your DDMS Server
Graphical Software’s Answer to Alphabet Soup
Run Backup in Windows
PSN’s new documentation page

August 2003
Early Registration Savings Extended
Conference Hotel Room Availability
Updates to Dealer Station® DDMS Edition Coming August 16
Customer Service Reports Service 800 Results
New and Improved DDMS Web Site Search
A Closer Look At Office Furniture Automation
Still Waiting for Dial Up? ECi PSN’s a Windows 2000 Whiz
Changing Your pcAnywhere User Password
How do I Make my Laser Printer Print Bar Codes
Windows Screen Shots
TBL Client Text Copies
DDMS Telnet Text Copies
Sample Furniture Operational and Project Management Reports
Printing Standard Reports on Laser Printers

June 2003
Adjust Payroll Parameters by July 1 to Reflect Tax New Tax Withholding
Microsoft Retires Windows® NT (Call for Windows 2000 Upgrade)
Top Five Reasons to Use RouteTrak® Digital Signature Handheld Unit
Correcting Duplicate Stock Numbers
Removing a Vendor
Get Ready to Load Your Next O/PUS® Update
Sign Up for O/PUS PSN Service toGet Faster Pricing File Downloads
Learn to Load O/PUS - For Free
Saturday Support June 28 9 AM - 4 PM CST
Other Helpful O/PUS Documents
Fixing “Removable Storage” Error While Restoring from Backup
Did You Know: Release Note Advises Updating a Windows NT Server
O/PUS Load Automatically Updates PSN Control
Third Quarter O/PUS CD Includes United Stationers DPM Plans
Azerty and United Stationers add Product Weight
O/PUS Load Stops If Printer Goes Offline
Have Vendor Cost Column Passwords Ready
If You Loaded the Wrong Pricing Program, “Kill” it with (+I)[K],
Display S.P. Richards MXS Page Numbers

May 2003
Reservations for the ECi Direction 2003 Users Conference
“Get Busy With Graphical”
Dealer Station® DDMS Edition 3.05
Sign Up Now for PSN
Maintaining Your DDMS System in Windows
Improve Service by Solving Ticket Problems
Did You Know: Dealer Station and Ship To Address
Dealer Station and Order History
Lost Tickets
Adding new A/R Postings in Graphical Software

April 2003
Get Ready to Load Your Next O/PUS® Update
Sign Up for O/PUS PSN Service to Get Faster Pricing File Downloads
Learn to Load – Free
Saturday Support
Purging Purchase Order Journals By Date Range
Back by Popular Demand: Helpful O/PUS Documents
O/PUS Load Stops If Printer Goes Offline, Have Vendor Cost Column Passwords Ready
If You Loaded the Wrong Pricing Program, “Kill” it with (+I)[K]

March 2003
Reduce O/PUS® Download Time from Hours to Minutes
Expanded Training and Consulting Services
Dealer Station 3.02 Released
The Difference between Program Updates and Release Notes
Replacing Dumb Terminals With Client Workstation PCs
Who to call for help with non-ECi products
Converting Old Journals for DDMSducts
Setting Up and Using Symantec pcAnywhere™
Voiding Accounts Payable Checks in Graphical, Did You Know? tech tips,
Software Authorizations

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2002

November Year End 2002 Edition
Year-end procedures for graphical and text-based DDMS systems

Year-end Roadmap 2002
This flowchart gives you an overview of your 2002 year-end procedures, and refers you to the appropriate pages of the November Year End 2002 Edition

Special Year-End 2002 Edition for the ASP Service
2002 Year-end procedures for eNsite and DDMS customers who access their systems through the ASP service.

November 2002 Special Edition (Dispatch)
Increased quarter-end call volume
customer satisfaction survey results
Dealer Station DDMS Edition upgrade
and the learning is easy: Virtual Classes
year-end Key Ops available
printing pick and purchase order dumps
printing a Report Writer analysis
updated resources
tell us what you think: online feedback forms

September/October 2002 (Dispatch)

Are You Being Served?
Get Ready to Load Your Next O/PUS Update
Learn to Load - Free; Saturday Support
Switching First-Call Vendors? Make Sure O/PUS Updates All Item Costs
Have You Corrected List Price Variances from Last Quarter?
Your Printouts Help Us to Troubleshoot O/PUS Issues
Adjusting Contract Selling Price After O/PUS Updates
Back by Popular Demand: Other Helpful O/PUS FAQ Files

August/September 2002 (Dispatch)
Dealer Station™ Upgrade Slated for Mid-August
Consolidated Online Help To Be Released This Fall
Web Help Now Offers Full Index and Search Functions
New Online Form for Documentation Feedback
Reminder: Log Support Calls Online
Updated: Setting Up Order Authorizations for Dealer Station

June 2002 (Dispatch)
Log Support Calls Online
Version 5: Find Help Fast
Get Ready to Load Your Next O/PUS Update
O/PUS Exceptions: the List Price Variance
Creating a Demo Account for Dealer Station
Installing AutoComm

May 2002 (Dispatch)
Better service with tracking numbers
ECi Users Conference: a great value
data protection is high priority
new information online for ASP customers
exporting dealer station contracts
logging on to eNsite and eNsite Pro
verifying your Dealer Station billings

April 2002 (Dispatch)
What do you want to learn
Come to the ECi Users Conference
Is your system up to speed
L imiting the items customers can order
Got them ol' (B) screen blues?
Four ways to contact DDMS Support

March 2002 (Dispatch)
Changes in store for O/PUS customers
moving forward in 2002
Solving ASP connection problems
Set up a Windows 2000 backup
Find it on the web
Global Users Conference
Learning virtually anywhere
Send us your ideas
Key Ops goes digital

February 2002 (Dispatch)
Voiding accounts payable checks
Closing Windows sessions
Using the newer wrap-n-label and wrap-n-pack features
New DDMS addresses and phone numbers

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2001

December 2001 (Dispatch)
how we're improving customer service, removing sales flyers after an O/PUS update, adding logos and pictures to Dealer Station DDMS Edition

November Year-End 2001 Edition
latest year-end procedures for Versions 4 and 5

Special Year-End 2001 Edition for the ASP Service
Year-end procedures for eNsite and DDMS customers who access their systems through the ASP service.

October 2001 (Dispatch)
setting up guest users for Dealer Station DDMS Edition, correcting contract dates after O/PUS loads, posting retained earnings

September 2001
lighten your load with DDMS, growing to meet your needs, increase or decrease contract pricing by percentage, National 2002 scheduled, enter the virtual classroom

July 2001 (Dispatch)
merging sales journals, backing out finance charges, inventory housekeeping: cleaning up after loading O/PUS

May 2001 (Dispatch)
troubleshooting the backorder flush, working faster in DDMS: keyboard shortcuts, printing day-end reports manually

April 2001 (Dispatch)
restoring backups under Windows 2000, restoring backups under Windows NT, compressing files on the Windows platform, correcting file problems on the Windows platform

March 2001
Dealer Station makes your work easier, what's improtant to you, add users to Windows NT or Windows 2000 DDMS servers, national users meeting scheduled for 2002, make tracks to the Indy users' meeting May 4-5

February 2001 (Dispatch)
reminder for ACUMA II users, setting up authorizations in Dealer Station DDMS Edition, setting up laundry lists for Dealer Station DDMS Edition, improving service by solving ticket problems

January 2001 (Dispatch)
renaming sales journals, making sure backups are good, Windows 2000 causes backup problem

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2000

November 2000
latest period-ending procedures for versions 3, 4, and 5

October 2000
Key Ops now in two flavors, National 2000, set stock classes or departments by purchasing vendor, graphical and e-commerce updates.

August 2000
National 2000, enhancement requests via the website, new FAQ files, new documentation section

May 2000
special edition about ECi's purchase of DDMS. Also includes e-commerce and graphical updates.

March 2000
network services, network maintenance, the improvement highway, optional topics, e-commerce update, whew2K, troubleshooting automated short-buy

January 2000
what's new, DDMS Direct and First Response, 2000 training calendar, National 2000, setting federal tax tables, assigning and allocating backorders

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1999

November 1999
latest period-ending procedures for versions 3 and 4

September 1999
managing your Y2K transition, what's new: DDMS web site, wrap and label, e-comm corner, timeline for Y2K compliance of various versions

July 1999
support degree plan, handling technical calls, technical call flowchart, sample call tracking chart, A/R tips, Key OPs address update, key word winner

April 1999
NT key ops, why version training, inventory housekeeping, O/PUS housekeeping, winner of Key OPs contest, consultants

February 1999
software rollover, win free maintenance, value of a key op, national drop ship, intranet, serialized doc and videos, hold for 24/7

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1998

November 1998
day-end, week-end, month-end, and year-end procedures for versions 1-3

October 1998
what maintenance dollars buy, customer feedback, wrap 'n label, furniture training doc package, San Francisco Users' Meeting

July 1998
Y2K hardware tests, "you talk we listen," order entry cost flow, washington dealer wins drawing, National 98 CD-ROM order form, version 3 order form

April 1998
Toronto Users' Meeting, finding tickets, ordering version 3, ordering National 98 doc on CD-ROM

February 1998
articles on version 3 software, backing out finance charges, AutoFax

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