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June 15, 2009 — Now you can securely download your DDMS software from the ECi Customer Support Portal at your convenience!
No more waiting several days for ground shipping. No more wondering when your software CD will arrive. No more media issues (such as scratched or misplaced compact discs).
According to recent customer surveys and feedback, software downloads have gained a growing popularity. We are always looking for ways to make your support experience better, and give you more at your fingertips.
In this announcement, you'll see more details:
Now Offering Five Software Downloads Online
Login Now to Access Your Tickets & Downloads
ECi Support Is Driven To Serve You Better
Now Offering Five Software Downloads Online
Five software downloads are available online at no additional charge for current DDMS customers, 24 hours a day, seven days a week:
- Current Released version of DDMS (8.18.81 now posted)
- Autocomm II 1.0.11 (Optional Product)
- ServiceTrak Mobile 2.0.2 (Optional Product)
- BEI Exports 1.1.10 (Optional Product)
- OPUSInstall, 2nd Quarter release of March 23, 2009*
* The OPUSInstall software update was previously available on the DDMS public site; it is now being moved to our Portal.
IMPORTANT: The ECI Customer Support Portal's page of Software Downloads will be the primary method of delivery for all DDMS software. This will become effective with the release of both DDMS 8.19 (anticipated June 24) and the O/PUS 3rd Quarter Multi-Vendor Catalog Update (anticipated the week of June 22-26).
Login Now To Access Your Tickets & Downloads
 Now is the time to make sure you can log in to ECi's support portal.
- Go to support.ECiSolutions.com
- Enter your unique Email Address.
- Enter your password (For a temporary password, check the I forgot my password checkbox.)
- Click Submit.
- If this is your first time, don't miss Andrew's 10-minute video Guided Tour on portal features and his 2-minute video on downloading the latest software. These are available on the login page above the sign-in box.
- If you requested a temporary password via email, click the link in your email to log in. At the prompts, change the password to one you can easily remember.
If you are having issues logging in or getting your password, please call your support team and they can walk you through the process.
In addition to software downloads, you can use the Portal to log your requests for technical assistance, add attachments related to your support tickets, add notes to a web conversation with your support technician, update ticket status, view your support ticket history, and look up the status of software issues you previously turned in for development.
ECi Support Is Driven To Serve You Better
We are enhancing the Customer Support Portal as part of our continual efforts to improve service levels and make ECi Technical Support more convenient, responsive, and knowledgeable.
As we add new features such as the knowledge base, we will notify you via email.
If you have questions about your ECi support portal, please email ddmssupport@ecisolutions.com.
Sincerely,
Paul Lewis, Associate Vice President
ECi Technical Support
Andrew Koebbe, Technology Manager
ECi Technical Support |
