Contact
Technical Support
Contact Support
Online When you need help with your ECi systems and storefronts, take advantage of our technical support system's customer Web interface at support.eci2.com to request assistance from your friendly ECi Technical Support Team. This portal consolidates in one secure place all your ticket-related attachments, conversations between techs and your personnel, and linked development issues.
Procedure Automation
Updated! Custom Day-End/Month-End Proc - Terms Agreement & Request Form (pdf) To initiate a request for a custom day-end and/or month end proc, whether new or upgrade, complete this request form and fax the signed copy to ECi Sales. See also the specifications form.
Updated! Custom Day-End/Month-End Proc File Specifications Form (pdf) Once you have agreed to the terms, you will be asked to fill out this form to specify the steps and special requirements for your day-end and month-end proc(s) so that our developer can complete the work.
See also Going Paperless: Operational & Billing Efficiencies (pdf) Eliminate the costs of postage, paper, and forms by faxing or e-mailing invoices and statements with Autocomm II. This session also includes information on paperless reporting capabilities such as saving monthly and daily reports to text files, setting up multiple printers to save your text file reports for automated procs, and importing into Excel.
See also Procs Like a Pro (pdf) Proc (procedure) files can automate many of your routine procedures. From simple tasks like day-end procedures and reports to complex functions that can calculate their own date limits and modify databases, proc files can be that extra manpower you need. Learn how to run proc files as completely unattended automated functions, or set them up as an interactive program to prompt for key information and then run procedures based on user input.
See also Proc
file commands that do not work under Windows (pdf) Lists the proc
commands and variables that you cannot use in procs that run on
the Windows platform.
Report Format Customization
New! Authorization Request For Third-Party C1 Report Designer (pdf) ECi developers rewrote all of DDMS's sales history databases and tables in Structured Query Language (SQL), a widespread industry standard for relational databases. As a result, all the SQL data for your DDMS sales history are now available for use with SQL reporting. With authorization, you can launch the C1 Report Designer from the Keyop Menu in DDMS Version 8.11 or higher. C1 entails composing SQL statements to design custom reports. You can select from lists of fields and limits, customize each report’s display, and manage saved custom formats. Other users can view and print your saved C1 reports in the Report Preview application, from the DDMS Reports menu. Report Preview can send the output to the printer, or export to Excel, PDF, or other options.
Quote
request for a custom form or report Use this form
to get a quote on a custom format for a form or report,
such as custom invoices, statements, and so forth (file:customform.pdf)
New! How
do I Make my Laser Printer Print Bar Codes? Many
dealers are implementing bar coding on forms, such as
tickets, invoices and manifests. Not all laser printers
support this function; this article discusses a few
that do, and explains what to look for. (file: BarCodes.pdf)
Software Authorization and
Registration
Information on
Automated Authorization
Starting a New PSN
Account Use this online form to subscribe to the
ECi Private Supply Network (PSN) Service to take
advantage of Internet-based services that let dealers
exchange data and conduct electronic transactions with
suppliers and other trading partners.
Ensite
Pro authorization form for customers who want to
load eNsite Pro on their Windows machines must
complete and fax in this form first (file:ensite_auth.pdf)
O/PUS File Availability
Requests and Subscriptions
 O/PUS
subscriptions no longer require a form.
If you do not yet subscribe to O/PUS services, contact opus@eci2.com
to set up your account and request an O/PUS Communications
ID.
PSN
"File Not Found" If you are using the
O/PUS PSN, use the instructions on this form to check
availability for files with PSNControl software. If
two business days have passed since your vendor representative
has confirmed they sent the files to O/PUS, and PSNControl
still indicates "File Not Found," submit this
form. A technician will confirm file availability so
you can update. (file: PSNFileDownload.pdf) You
can even fill it out online and print for optimum readability!
See online
PDF form instructions. For even easier emailing,
use the Word
document version (file: PSNFileDownload.doc).
Vendor
File Availability Request for ASP
ASP customers, use this form to tell BPIR Support which
files you need to download. A technician will confirm
file availability so you can update using the ASP-specific
instructions at the bottom of the form. (file: VendorFileDownloadASP.pdf)
You can even fill it out online and print for optimum
readability! See online
PDF form instructions. For even easier emailing,
use the Word
document version (file: VendorFileDownloadASP.doc).
OPUS
supplemental vendor subscription form Use this form
to add specialty and regional vendors to your OPUS load
(file:opus_vendorform.pdf)
O/PUS
OP-db Catalog License Agreement This form describes
the license agreement for the use of the O/PUS OP-db
Catalog quarterly update.
Feedback
and Enhancement Requests
Documentation Feedback
Use this online form to report corrections that need
to be made to documentation or online help
KeyOp Dispatch Newsletter
Editor Voice your response to an article or submit
an idea to the Key Ops Dispatch newsletter editor, subscribe
or unsubscribe. Please include your correct e-mail
address, company name, account number and phone number
for validation purposes.
Mass
Email Subscribe/Unsubscribe To unsubscribe, change
your e-mail address, or add additional recipients to
this subscription, please e-mail your request to emailchg@eci2.com.
Please include your correct e-mail address,
company name, account number and phone number
for validation purposes.
Enhancement Database
Use this online database to look up or make software
enhancement requests, or use the alternative print-and-fax
enhancement
request form (file:enhance.pdf ) |
For
PDF downloading instructions, click