Hardware FAQs
This page contains Frequently Asked Questions and technical notes about the computer hardware, terminals, point of sale equipment, and printers used with DDMS and DDMS software.
For information on purchasing peripheral hardware to work with your DDMS system, see DDMS Peripherals.
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New! Get Unplugged: Phase Out Dumb Terminals, Specialix (pdf) Because of the march of technology and lack of availability of Specialix support, ECi must suspend its attempts to keep dying serial technology alive. Plan now to phase out dumb terminals and serial printers — before you need a replacement or upgrade server.
USB Setup of MS Voyager Scanner for DDMS (pdf) Use this scan sheet of bar codes to set up a Metrologic® MetroSelect® Voyager handheld bar code scanner for direct universal serial bus (USB) communication with a retail point-of-sale station that uses ECi ’s DDMS.
Setting Up & Using RouteTrak Pro™ Proof of Delivery for DDMS Learn how to automate your delivery process and verify receipt, eliminating missed and misrouted shipments and the resulting billing disputes. RouteTrak Pro’s Digital Signature Handheld Unit synchronizes your shipping manifests. Drivers can identify errors, shortages and overages at the point of delivery. RouteTrak Pro synchronizes with your customer order data, so drivers no longer need to file multipart forms. (file: RouteTrakPro.pdf)
The Route to Efficiency and Profit This white paper discusses the best practices for integrating RouteTrak™ Pro with your DDMS® Business Systems. A recommended work flow summarizes procedures for bar coded invoices and shipping labels, building and exporting delivery manifests, docking the handheld unit, capturing electronic signatures, uploading and importing delivery manifests using third-party carrier manifest features, viewing reports in Accounting and Order Entry, and transferring undelivered items to a new manifest. The white paper also discusses optimizing delivery routes.
New! Network Considerations (pdf) Even if your network worked well with text-based DDMS software, it may need to be modified for DDMS, which interacts more with the network. The text-based software uses Telnet to run applications from a PC without checking for the PC’s user information. However, since DDMS works with Microsoft Transaction Server, it checks the network user name and password to see if a particular user has permission to access this software. Before you can use DDMS, each user must be properly set up on your network.
User Perspectives: Maximizing Your Network Learn how to manage your DDMS business system in a Microsoft Windows 2000 network environment. This document, from a User Perspectives session at one of our national conferences, covers common setup and maintenance procedures such as setting up a printer, adding client workstations, loading software updates, and setting system parameters in a network environment.
How do I Make my Laser Printer Print Bar Codes? Many dealers are implementing bar coding on forms, such as tickets, invoices and manifests. Not all laser printers support this function; this article discusses a few that do, and explains what to look for. (file: BarCodes.pdf)
Setting up a new DDMS System: Hardware and Software how to set up a new DDMS system with a server running Windows 2000. This document is intended for customers who purchase both hardware and software from DDMS. (file:ensitepro-new.pdf)
Setting up a new DDMS System: Software Only how to set up a new DDMS system with a server running Windows 2000. This document is intended for customers who purchase only software from DDMS, but provide their own hardware. (file:ensitepro-new.pdf)
Setting Up Multiple Printers Learn to use the new printer enhancements to set up as many as 352 printers on your system
Printer Emulations Manage printers that are not set up in TBL/NT and control their settings.
Upgrading your DDMS-NT server to Windows® 2000 instructions for upgrading your NT server to Windows 2000 Server. (file: NT-to-2000.pdf)
Setting up swipers and scanners set up credit card swipers and hand-held barcode scanners for Windows systems (file: scan-nt.pdf)
Making sure your backups are good How to verify backups on each platform, how to store tapes safely, when to replace them, and which tapes work with your tape drive (file:verifybackups.pdf)