eCommerce FAQs

This page answers Frequently Asked Questions on the eCommerce Web storefronts integrated with DDMS® Ensite Pro™ business systems, including ecInteractive™ and Dealer Station™, and related software (eGate)

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Please see the new ECinteractive™ FAQs page, where your support and product management team has amassed a collection of frequently asked questions and documentation about ECinteractive, from getting started, to migrating customers from Dealer Station®, to using specific features.

Dealer Station® Family of Web Storefronts

Manuals | How to Use Specific Features

Dealer Station Manuals

What are the very first steps to install Dealer Station and integrate it with DDMS Ensite Pro?

Checklist for Dealer Station DDMS Edition Brief reminder of the steps dealers should take before and after receiving Dealer Station DDMS Edition

Installation form for Dealer Station DDMS Edition Complete and fax this form to Support after completing the steps outlined in the Checklist, so a technician can help you complete the setup

Getting Started with Dealer Station DDMS Edition (pdf) Preparatory steps including your Web order email address, company logo, backbone Internet Service Provider, telecommunications connection,

In Installing Dealer Station DDMS Edition (pdf), learn how to install Dealer Station DDMS Edition, including details such as your Web order email address, company logo, backbone Internet Service Provider, telecommunications connection, your (L1) Terminal and Ticket Parameters, your TCP/IP configuration, and your TBLNetCom configuration.

How Do I use the Admin Control Panel to set up and manage Dealer Station?

Dealer Station Admin Manual (pdf) Learn how to set up and manage Dealer Station DDMS Edition.

How Do I use the Admin Control Panel to set up and manage is.D-Force?

Setting Up is.D-Force Admin Pages (pdf) Learn how to manage features specific to is.D-Force.

How Do I use the Admin Control Panel to set up and manage Distributor Station Maytech Edition?

Setting Up Distributor Station (pdf) Learn how to manage features specific to Distributor Station, the ECI² Web Storefront integrated with Maytech's SDS Platinum business system.

How do my Dealer Station or is.D-Force customers place orders and manage their accounts?

Understanding Online Purchasing (pdf) Explains how customers on your Dealer Station or is.D-Force site can place orders and manage their accounts

How do Distributor Station Maytech Edition customers place orders and manage their accounts?

Using Distributor Station Explains how customers on your Distributor Station site (integrated with Maytech's SDS Platinum business system) can place orders and manage their accounts

How to Use Specific Dealer Station Features

What are the latest Dealer Station enhancements?

See also enhancements for each release under What's New on the Dealer Station Documentation page.

How do I import or migrate my customers from Dealer Station® to ecInteractive™ (and D-Force to D-Force2)?

The migration tool was released in Version 6.9 at the end of April 2007. It will be turned on and available in the Admin Control Panel for a dealer's site on completion of the requisite ecInteractive and Migration Tool training. New groups of dealers are in Web-based training to go live every week. ECI² and is.group firmly believe that a controlled release schedule leads to the most successful implementation for each customer. It allows our training and support teams to provide the requisite attention to all dealers in a fair manner, and to properly assess server performance as consumer usage increases.

ECI² product managers and trainers have sent personal invitations periodically to groups of dealers to attend Web based training, set up their sites, and migrate their customer accounts. Selected dealers include Project Cozumel investors, beta test sites, and other dealers with consideration made for historical online order volume. If you are a Project Cozumel investor or beta test site, your company has been sent an invitation to join our ecInteractive virtual classes.

For information on our next-generation Web Storefront and taking steps to migrate customers to the new site, see ecInteractive FAQs on Migrating from Dealer Station to ecInteractive (D-Force to D-Force2).

How do PunchOuts increase leverage and help me win and maintain national accounts?

Increasing Leverage and Maintaining National Accounts (pdf) Fortune 500 companies can be profitable customers, but many of these companies use specialized procurement software. The ability to interface with these systems is frequently a condition for doing business with these companies. Discover how you can use PunchOuts to integrate your ECi e-commerce site with major procurement systems like Ariba, Commerce One, and SAP, positioning your company to win profitable new business.

How do I implement S.P. Richards Enhanced Catalog Content?

Setting Up SPR Enhanced Content in Dealer Station (pdf) If you have customer accounts who purchase items that are in the S.P. Richards catalogs, you can use the Dealer Station Admin Control Panel to set up selected end users to use enhanced search filters, cross-sell and up-sell opportunities, large item images, and product comparisons. Note: some items from custom dealer catalogs and other vendor catalogs are excluded.

How do I integrate my Web storefront with HP PurchasEdge and drive supply sales?

PurchasEdge_Integration (pdf) Learn how to integrate your Web storefront with PurchasEdge to help build stronger end-user relationships and drive supply sales by rewarding your end-users with free Hewlett-Packard products. See also the sign-up form on eci2.com, Register as an HP PurchasEdge Reseller.

How do I use HPUSAGE to track and export HP product sales, and report to HP?

Exporting HP Data (pdf) HP PurchasEdge participating dealers can use the HPUSAGE program to track HP product information. This program creates an output file that contains customer contact information as well as total sales dollars for HP products. By exporting the data to a file, you can target those customers who purchase less than a specified sales amount. After the data is exported, you can forward the file to HP, who in turn, can assist you with marketing campaigns targeted to increase HP product sales to the customer.

How do I use recent enhancements like Category Search and Marketing Tools?

Dealer Station® (pdf) This 2005 conference handout covers recent enhancements including Category Search functionality (what it means, how to manage it, etc.) and marketing tools. It also provides a brief overview of the differences between Dealer Station and the new ecInteractive Web storefront product, originally codenamed Cozumel.

How do I manage Favorites Lists in Dealer Station?

Managing Favorites Describes the enhancements to Favorites Management released in October 2003

How do I set up my customer's order authorization or approval hierarchy?

Setting Up Order Authorizations for Dealer Station DDMS Edition If some of the buyers for a customer account need authorization from their own company to make a purchase, you can automate this process through Dealer Station.

How do I set up Laundry Lists (aka shopping lists) and assign them to end users?

Setting Up Laundry Lists for Dealer Station DDMS Edition Learn to build laundry lists (collections of items that a customer usually orders) and assign them to end users.

How do I set up Guest user accounts so new visitors can place orders?

Setting Up Guest Users for Dealer Station DDMS Edition Set up a guest user account, so customers who do not have their own accounts can place orders.

How do I add my company logo or pictures for custom items?

Adding Logos and Pictures to Dealer Station DDMS Edition Learn to add your company logo to your Dealer Station website, and also learn to add pictures for custom items.

How do I export a list of contract items for Dealer Station customers, and import into a spreadsheet?

Exporting Dealer Station Contracts Learn to export a list of contract items for customers who use Dealer Station DDMS Edition. After exporting, you can bring this information into a Windows-based program, such as a spreadsheet. You will also need FAQ #71: Exporting reports in Windows NT (file:export-nt.pdf) or FAQ # 218: Exporting reports in Windows 2000 (file:export-2k.pdf)

How do I verify monthly Dealer Station billing activity?

Verifying Dealer Station Billings How to verify the activity shown in the monthly billings for Dealer Station DDMS Edition.

How do I create a Demo account to show prospects what they can do without incurring transaction fees?

FAQ #146: Creating a Demo Account for Dealer Station Learn how to create a Demo account to show customers the features and benefits of Dealer Station DDMS Edition without incurring transaction fees.

eGate

Setting Up eGate documentation for eGate, a Windows program that allows DDMS to interact with Internet-based, e-commerce packages that process customer orders remotely and batch transmit to your site. (file:egate.pdf)