ASP Platform FAQs
With DDMS® on the hosted application service provider (ASP) platform, you can run your business from any place, at any time—over the Internet. It's the same leading-edge software you'd install at your site, with all the cost-saving features you expect of a hosted solution. The difference is that instead of owning a server with the software installed on it, you access your software through a web browser. We handle chores like upgrading software and daily backups for you. Other chores, like quarterly item file updates and year-end procedures, we have simplified for you.
Current ASP subscribers, you can get answers and assistance here:
- How to contact Support
- How to load item files through the ASP service
- Times when ASP servers are available
- How to print using the IR Client program
- Year-End 2011 procedures for the ASP service (special edition of Key Ops)
- Year-End Hints 2011 for ASP Customers
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Determining Which Pricing Plans to Load for ASP (pdf) Before you load an O/PUS update, you need to find out from your vendor which pricing plans you should load. This document explains what you need to ask your vendor, where to find your pricing files and loading programs, and when to process them. (file: opuspriceplan_asp.pdf) Vendor File Availability Request for ASP ASP customers, use this form to tell BPIR Support which files you need to download. A technician will confirm file availability so you can update using the ASP-specific instructions at the bottom of the form. (file: VendorFileDownloadASP.pdf) You can even fill it out online and print for optimum readability! See online PDF form instructions. For even easier emailing, use the Word document version (file: VendorFileDownloadASP.doc). Saving Reports as Files learn to save reports as files on your PC, so you can import them into other applications. (file: asp_print_to_file.pdf) IR Print Client documentation learn how to set up and use IR Print Client, the software that lets you print reports and other documents. (file: ir_print.pdf) Resolving Intermittent Disconnections If you experience occasional disconnections, learn how to capture information that will help diagnose and resolve the situation. (file: asp_disconnect.pdf) Solving ASP Connection Problems Learn to resolve connection issues by installing the Citrix desktop client program. (file: solveconnection.pdf) Determining which Pricing Plans to Load for ASP Learn how to determine which pricing plans to use and where to obtain them before starting the S.I.M.P.L.E. program (file: opuspriceplan_asp.pdf)
AutoComm for ASP customers A flowchart that shows how ASP customers use AutoComm, an interface program for faxing and e-mailing from your DDMS system (file: aspautocomflowchart.pdf). See also Installing & Using AutoComm (file: autocomm.pdf) |
To open, read, and print portable document files (PDF), you must install the Adobe Reader software, and enable the plug-in or add-on as needed.
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ASP
users need to download and install PC AuthGate to run Approval
Link. Please note that this is a large file, and may take
a while to download. 