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The ultimate goal of your Let's Get Started program is to implement eNsite in a way that's seamless for employees and transparent to customers. To do this, you must duplicate your existing processes on your new eNsite system.
Before you can duplicate them, though, you have to know what they are: you must create a detailed inventory of your existing processes.
To begin your inventory, ask "how do we handle" questions in each department. In customer service, for example, you might ask how they handle the following:
In accounting, you might need to ask how they handle:
Many dealers find it helpful to create flowcharts to document the individual steps in each process.
You need your inventory of existing processes as you work through the last two steps in the Let's Get Started program: creating databases and learning applications. The way you currently handle various processes helps you determine how to modify your databases, and which application features you need to learn first.
Even if you purchased eNsite to take advantage of some particular new feature, Silver Plus recommends that you duplicate your existing processes before trying to implement new ones.
This approach lets your staff learn eNsite
while dealing with familiar tasks. It also helps make the new system transparent
to your customers.
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