Verifying the Total for Today's A/R

Go to the (PDA) screen and recheck the Total $ figure. If someone printed an invoice or posted a payment in the Accounts Receivable Posting window between the time you printed the batch report and the time when you checked the Total $ field in the (PDA) screen, today's accounts receivable total is off.

Note: When viewing totals in the (PDA) screen, be sure you are viewing totals for the correct day.

Note: This is a dedicated function.

Run an Age-Only Trial Balance Report. Do not limit the report in any way. For instructions, see Reports Menu.

Note: This is a dedicated function.

If the A/R total still does not balance, continue by doing the following.

From the (+B) Modify A/R Records screen, select the [V] Verify Customer Nbr function. This function searches the database for customers with outstanding accounts receivable that have been deleted from the customer database. If such customers exist:
Add the customer to the database through the Customer window. Make sure to use the same account number that the customer had before deletion. For instructions, see Adding a Customer.
Reindex the customer database.
Run the Age-Only Trial Balance Report.
Go to the (PDA) screen to perform the audit once again.

Perform a single-file compression on the following files: AR-MASTER, C-MASTER, C-AUX, PD-BA-DAY, and PD-BA-YTD.
Reindex the customer file and run the Age-Only Trial Balance Report once again.
Go to the (PDA) screen to perform the audit again. For more information, go to www.ddms.com/support/faq/accounting.htm.