Posting Adjustments and Corrections

Correcting a Payment Made to the Wrong Account

1. Double-click .

2. Select the customer. For details, see Selecting a Customer in Accounts Receivable.

3. In the Batch Information dialog box, specify the batch information and click OK. For instructions, see Specifying Batch Information.

4. Click .

5. Click the down arrow in the Type box, and click Adjustment. Press Tab.

6. In the Invoice # box, enter the number of the invoice to adjust.

Note: If you paid the invoice, you can click the Suppress Zero Balance Invoices box so it displays in the bottom portion of the tab.

7. In the Date box,nter a different date for this adjustment, or accept the default date. Enter the date in one string. For example, to enter a date of 02/05/2007, enter 02052007. Press Tab.

8. To correct a payment made to the wrong account, you need to increase the A/R balance. Make your adjustment in the Charges box. Suppose you accidentally posted a $100.00 payment to the wrong account. Correct this error by making an adjusting entry that offsets the incorrect posting. In the adjusting entry, you specify $100.00 in the Charges box, which restores the correct balance.

9. In the Reverse G/L box, specify the number for the cash in bank account, since the incorrect entry, which you are now offsetting, used that account as the reverse. (If you are not live on general ledger, accept the default.)

10. In the Remarks box, enter text to describe this adjustment, or accept the default remarks. You can enter up to 11 alphanumeric characters.

11. Click OK.

12. Click .

13. At the Are You Sure prompt, click Yes.

Note: After completing the adjustment, post the payment to the correct account. For instructions, see Posting Payments.

See also:

Understanding Adjusting and Correcting Accounts Receivable

Changing the Purchase Order Numbers, Dates, and Discount Amount

Writing Off a Bad Debt