What Dealers are Saying about Premier Account Management
“Our company has been with DDMS/ECI² for over
17 years, and considers them to be a valuable partner in
our business. Brown & Saenger has been in business over
113 years, which should mean we are a traditional business
product company, and set in our ways—far from it. Being
creative, innovative, and on the edge of technology has been
a key to our growth and success. We attribute a great deal
of this to the constant improvements in the development of
DDMS/ECI²’s software, and listening to the independent
dealers’ needs in the marketplace.
“However, with growth comes challenges and the need
to find avenues that will be more efficient and cost effective.
We have grown from one location to five locations in only
three years; needless to say, we have had growing pains.
When we heard about Premier Account Management, we knew it
was exactly what our company needed. What better than to
have a limited number of dealers assigned to an experienced
DDMS consultant who will get to know you and your company,
and help you meet the strategic goals you have set?
“Not a day goes by that I don’t mention to co-workers,
and especially the owner, what a good decision this has been
for us. Our sales staff has even noticed the difference;
our procedures are tightening up and the streamlined processes
have lessened their workload. Brown & Saenger highly
recommends the DDMS Premier Account Management program.”
– Debra Gunderson,
Brown and Saenger
“With Premier Account Management, it’s almost
as if we have added an executive-level employee—one
who understands the unique way that we do business, and can
at the same time take an objective look at our processes
and show us better ways to do things—ways that save
us money.
“Our Premier Account Manager is more than just someone
to call if we run into problems. He can prescribe additional
training, expedite development issues, or walk us through
technical difficulties until a problem is solved. The DDMS
Premier Account Management program is definitely a proactive
partnership, and great for our business.”
– Jim
Entwistle
Village Office Supply
“Implementing this system across 45 locations is a monumental
task. From setting up the hardware to training my staff,
the Premier Account Management group
has been available to answer every question and address every need. Their
knowledge of the system and experience in the industry
has been a tremendous benefit
as we implement and refine the operation of the DDMS system.”
– Ted Dyer,
Sav-On Ltd.
“We have been on Premier Support for several months. It’s
been great having a dedicated and knowledgeable team that
is familiar with our account
and
can provide us with immediate assistance. It has helped us implement new
features, and resolve any existing issues, much more rapidly.”
– Steve Danziger,
AAA Business Supplies & Interiors |
you
could have a business consultant assigned to your company
to analyze your processes, and make suggestions that could
save you thousands of dollars?