Our complete selection of aftermarket products is detailed below. If you are interested in pricing, specials, or more information about any item listed, please call 866-374-3221, or e-mail our sales department at .
Note: Products marked are discounted for a limited time.
Services
- Acsellerate: Acsellerate is an Internet-based sales intelligence solution that offers owners, managers and sales and marketing professionals new insight into their business activities. Acsellerate mines the historical data in the company’s back-office business system, linking customer activities to transactions for a clearer understanding of business activity and profit margins. Users of Acsellerate can instantly see the status of the company, individual accounts, and even developing trends such as changes in a customer’s buying habits. Information is displayed on clear, easily understood dashboards that can be accessed from any computer with an Internet browser, enabling managers to monitor business activity from virtually any location.
- Paid-on-Paid Charge-Back Reports: This helps you implement a controlled compensation program for salespeople — either paid-on-paid compensation or charge-back compensation, or both. It offers three different reports: Commissions To-Be-Paid, Final Commissions, and Reprinting of Final Commissions. All three reports include basic information (salesperson, customer, item and invoice) as well as sales, cost and margin dollars and percentages, gross and net commissions, and deductions for past due invoices (if applicable). Extensive parameters let you use paid-on-paid and charge backs with almost any compensation structure.
- Onsite Training: Onsite training is the most effective way to train multiple employees with minimal business disruption. DDMS can conduct formal classes right at your site, or give individualized instruction to specific employees. Trainers can also assist with software implementation, demonstrate software features, and help configure applications to meet your business needs.
- Virtual Training: Virtual Classrooms let you attend live classes over the Internet. Watch, listen, and interact as an experienced instructor walks you through a software application over the phone. Go to the ECi/DDMS Virtual Classroom page for more information.
- In-House Training: Training seminars at DDMS’s Fort Worth, TX facility supplement the DDMS Virtual Classroom program with live instruction in a traditional classroom setting. Seminars focus on specific topics and often include hands-on practice with DDMS software.
- Period-End Proc Files: Why waste time running the same reports or performing same system tasks at the close of each day and month? Procedure (proc) files are automated scripts that perform these tasks for you. DDMS can provide proc files to automate your day or month-end procedures; simply launch the proc and let your DDMS handle the rest.
- Custom Reports: DDMS includes a wide variety of standard reports (invoices, statements, labels) and an integrated Report Writer so that users can build their own custom reports. For dealers who may not have the time or expertise for do-it-yourself report development, DDMS also offers a custom report service. Whether it’s a completely new report combining data from various system applications or modifying an existing report to better match your workflow, we will develop a custom format to match your specifications and business objectives.
Modules
- Office Furniture Module: If you sell office furniture, you need DDMS’s office furniture module. This fully graphical module is designed to efficiently manage delivery dates, installations, items, and other information associated with each furniture project. The Office Furniture Module includes a dedicated furniture order entry application, SIF file import, project management, third party billing, and other features designed specifically for furniture sales—all integrated with core system applications such as accounting, purchasing, inventory, etc.
- Machines & Equipment Module: The Machines & Equipment module is a complete solution for companies that sell, lease or service office machines or other equipment. Fully integrated with all core system applications—accounting, purchasing, inventory, etc.—this module adds machine sales, service department management, contract billing and renewals, and tracking and profitability analysis of machines, contracts, and technicians. It’s everything you need to run your machine operation.
DDMS Xtensions
Workflow Xtensions
- Notes Everywhere: This workflow tool makes it easy to communicate critical information throughout your company. Add an unlimited number of pop-up notes to customer, vendors, or orders to record dates, preferences, service issues, or other important information. Notes can also trigger e-mail alerts or messages to employees, suppliers, or even customers, improving both internal and external communication.
- Approval Link™ VeriSign Interface: This version of Approval Link is for dealers who prefer to use VeriSign authorization software for credit card processing instead of POS-partner. Customer and transaction information is passed directly from DDMS to the VeriSign software, eliminating the need to re-key data. Approval Link—VeriSign also includes authorization management, automatically clearing pre-authorized amounts once the actual transactions is completed and billed.
- RoutePerfect™: Save fuel and time by optimizing delivery routes to reduce mileage and even the number of trucks required for deliveries. RoutePerfect integrates with your DDMS business system to analyzes the day’s deliveries and create the most efficient sequence within a given route. Customer information is always accurate and there is no re-keying of data. RoutePerfect’s dynamic route optimization gives you the flexibility to make route changes — even after you build a manifest. Quickly make changes to a route if there’s road construction, a customer requires a first-call delivery time, or a driver is sick or on vacation.
- RouteTrak™: Missed deliveries and misrouted shipments waste time and money. Boost delivery efficiency by replacing paper-based delivery manifests with a UPS-style handheld device. Each delivery is tracked all the way to the customer’s hands. A time and date-stamped signature is captured for your proof of delivery and automatically uploaded to your DDMS business system on the driver’s return and can be viewed through your Web storefront.
- Campaign Manager: Build targeted sales campaigns, set up customer alerts, identify sales opportunities, and manage customer accounts, all using a simple, wizard-based interface. Campaign Manager works in conjunction with Notes Everywhere (see below) to help you target specific customer segments (such as premium or at-risk customers), generate prompts or alerts to identify new customers or changes in purchasing habits, and send out targeted e-mails or other communications.
- Level 3 Credit Card Processing: Add Level III processing to Approval Link. Level III processing offers the highest degree of security available for credit card authorizations and can significantly lower your processing fees. The additional detail provided by Level III processing—item ID, description, quantity, and so on—simplifies expense reporting for your customers and may be especially appealing to larger accounts using procurement cards.
- ServiceTrak™: Give your service technicians remote, wireless access to schedules, pricing, and information on customers, contracts and machines. Dispatch and close calls, monitor your service department's call load, and more! ServiceTrak™ provides field service technicians with real-time access to service call and customer information. Technicians can complete calls and receive new assignments electronically before they even leave a customer's site, eliminating burdensome paperwork. Go to the DDMS/ECi ServiceTrak™ page for more information.
Customer XTensions
- Additional Volume Discounts: Set up a customer appreciation program that rewards large orders with a gift or additional discount. Discount an order by a pre-set percentage whenever it falls within a set dollar amount, for example. Or give customers a gift item when their order exceeds a specific dollar amount. Additional Volume Discounts enables you to define multiple discount tiers, allowing different reward levels based on total order dollars.
- Advanced Contracts: Assign an unlimited number of contracts to a customer or departmental account. Contracts can be assigned to groups of customers as well as individual accounts. This Xtension also enables you to build new contracts and assign customers to them without leaving the contracts application.
- Customer Evaluation Module: Real-time graphs of a customer’s complete buying history; including sales, categories, service, and credit. Easily understood charts and graphs simplify analysis of sales dollars and trends, sales versus costs, order trends, credit status, and more.
G/L Xtensions
- Xtended G/L Package: Significantly improve financial reporting and analysis of your business with support for 15-digit G/L numbers and responsibility centers for cost center accounting. You can also define up to 70 G/L departments and 77 different customer and salesperson categories, allowing detailed analysis of your operation by customer, salesperson, or route.
- Drill-Down Financials: Stop digging through multiple batch reports to find that old invoice or determine why an account was over budget. The G/L History window lets you drill down into G/L information and view detailed information on screen. Start at the broadest levels, and in seconds drill down to the smallest detail on a specific invoice.
Distribution Xtensions
- Advanced Manifests: Advanced Manifests can simplify operations for larger dealers with multiple warehouses. No more entering individual orders for each location; line items are automatically routed to the correct warehouse for fulfillment based on inventory location. This Xtension also simplifies same-day deliveries—define same-day routes and cut-off times to generate manifests for the routes. Other features include automatic generation of shipping manifests, multiple manifest types, the ability to flag bulk items on picking manifests, and the option to split tickets among multiple printers.
- Xtended Warehouse Management: This Xtension provides additional capabilities to streamline operations in large warehouses, including 8-digit bin numbers and the ability to use different types of bins for the same item. Available bin types include set, floating, quick-pull, back-up, staging and bulk bins. There is also a special serial bin type for machine dealers. This bin type tracks the serial numbers of its contents; you will always know the exact serial numbers stored in each bin location.
Contract Office Furniture Xtensions
- Work in Progress (WIP): WIP gives you the ability to view and compare your actual costs on an individual order basis prior to and after invoicing, ensuring a more accurate bottom line. WIP also helps to eliminate overpayments to vendors, correct payment of commissions to salespeople, and helps in the overall order process.
- Furniture Job Costing: Track all of the costs associated with a specific furniture project for accurate accounting, profitability analysis and commissions. Add cost-only items or labor hours to a project. Hours can be set up with defined rates for regular and overtime pay defined and assigned to multiple categories for tracking and reporting. Costs can also be defined as commissionable or non-commissionable to further protect your margins.
- Terms and Conditions: Terms and conditions such advance payment requirements and forfeiture of deposit are critical elements of any furniture project. DDMS simplifies tracking and management of this important information. You can assign the appropriate terms and conditions document as part of the order entry process. Once the terms have been accepted, you can record relevant information such as the signer’s name, the date, etc. You will always know the specific terms and conditions that apply to each project and whether they have been accepted by the customer.
- EOP with Furniture Manufacturers: Transmit furniture POs electronically, saving time and labor by eliminating the need to re-key data. Transmit POs to major manufacturers and receive electronic acknowledgments directly into DDMS. Supported manufacturers: Haworth, Kimball Office/National, Allsteel, Global Industries, Herman Miller and Knoll.
- Hedberg Interface: Steelcase dealers no longer have to choose between having critical business information split between two software packages, or need to re-key orders into DDMS. The Hedberg Interface connects DDMS to supported Hedberg Data Systems software, offering unified project and business management without redundant data entry. Import Hedberg orders and POs for billing, receiving, project management, and complete, accurate sales history.