Sending Order Confirmation to the Attention
To send order confirmation to the attention, you must have the following set up:
The contact must be set up in the Customer Contact database.
The F/E box in the Customer Contact database must be set up for fax or email.
You must set up the contact in the Customer Order Entry 2 tab. (The Default Confirmation Contact Type box in the Customer Order Entry 2 tab must be blank for the system to send the order confirmation only to the contact specified in the Contact Type box.)
You must link the attention to the contact name in the Contact Type box in the Customer Shipto/Attention tab.
Optionally, you can enter formats in the Commercial Confirmation/Invoices formats and Furniture Confirmation Invoices formats boxes in the Customer Order Entry 2 tab or set up formats in the Email/Faxing General Configuration Parameters. The formats set up in the Customer Order Entry 2 tab override the formats set in the Email/Faxing Parameters.
First, set up the customer contact.
From the DDMS Master Menu, click Databases, then click Contacts. The Contact window opens, displaying the Customer Contact window.
Select the customer for which you are adding a contact. Complete the boxes in this window. You must set up the F/E box for fax or email.
After you enter the information in all applicable boxes, click 
.
Next, set up the Customer Order Entry 2 tab.
In the Customer Master window, select the customer as you normally would. Click the Order Entry tab.
Click the Order Entry 2 tab.
To send order confirmation, click Send Order Confirmation.
The Use Email or Fax box can be used to specify whether to send an email or fax to this contact. However, the system first uses the response in the F/E box in the Customer Contact window for this contact. If the F/E box in the Customer Contact window is blank, the system uses the response in this box.
Type E in this box to email invoices to this contact.
Type F in this box to fax invoices to this contact.
The response in this box overrides the Hold Invoices box in the Order Entry 1 tab.
The Default Confirmation Contact Type box must be blank for the system to send the order confirmation only to the contact specified in the Contact Type box.
Note: Optionally, you can enter formats in the Commercial Confirmation/Invoices and Furniture Confirmation Invoices formats boxes. These formats override formats set in the Email/Faxing Parameters.
Click .
Set up the contact type in the Customer Shipto/Attention Tab.
In the Customer database, select the customer as you normally would. Click the Ship/Attention tab.
You can add an attention by right-clicking the cursor in the Attention box and select Add Attn.
A blank line appears. Fill in the boxes with the appropriate information. For more on this tab, see In the Customer Shipto/Attention Tab. You must enter a name in the Contact Type box.
Click .
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