Customer History Windows Definitions

In the Customer History Service Quality Tab

The Customer History Service Quality tab tracks service quality statistics for your customers. Information in this tab is stored in the C-QUALITY file.

Note: If you begin keeping a customer's quality information at mid-month or mid-year, the boxes do not compare. For example, if you begin keeping quality statistics for a customer in the middle of January, the information for that month do not compare to other months since the information for January is only for half a month.

Click each box below for more information.

MTD

YTD

Last Year

Lines Ordered

Lines Filled

Orders

Lines/Order

Dollars/Order

Fill By Line %

Credit Line

Credit Orders

Credit Dollars

Credit % Sales

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Changing Customer Service Quality History