About Customer Responsibility Centers
Responsibility centers (RC) let you set up cost centers that cover activity even if it occurs over multiple locations. The term, responsibility center, refers to a manager or managers who are evaluated on the performance of revenue, profitability, or cost control.
Responsibility centers can be assigned to additional salespersons from the Customer database. If you assign responsibility centers to salespersons in the Customer database, the settings assigned here override any other settings.
In the Responsibility Centers dialog box in the Customer database, you can assign a primary salesperson and additional salespersons to a customer. You rarely need an additional salesperson assigned to a RC. You might use an additional salesperson if your regular salesperson is on vacation and needs someone else to take his orders, for example. The sales still goes to the correct RC but both salesperson numbers are reflected.
Note: This feature is not included in all software packages and may require authorization. For more information, contact ECi sales.
Return to:
In the Customer Responsibility Centers Dialog Box
Setting Up Responsibility Centers
See also: