Key Ops Dispatch

September 2003
Vol. 3, No. 6

Included in this issue:
1 ECi Adds PSN Communications with SYNNEX

2 Handling Vendor Unit of Measure (UOM) Changes
Follow proper sequence to update selling UOM to match buy UOM

3 Housekeeping for Your DDMS Server
A key op offers tips on maintaining DDMS in Windows.

4 Graphical Software’s Answer to Alphabet Soup
Cross-reference text screen codes to DDMS windows.

5 Did You Know? Tech Tips
Run Backup in Windows. PSN’s new documentation page.

1 ECi Adds PSN Communications with SYNNEX

SYNNEX Information Technologies, Inc. is now available through the ECi PSN. Founded in 1980, SYNNEX is a $4 billion global IT design-to-distribution services company. SYNNEX is a provider of IT supply products and hardware such as printers, systems, storage and more from the industry’s leading manufacturers.

SYNNEX PSN service provides:
• Online, real-time stock checks and price checks
• Product availability by warehouse location
• Fast, reliable order transmission and order acknowledgment

For more information about SYNNEX, call Bob Michelsen, Sales Manager at 888-223-1164, ext. 5540.

To add SYNNEX as a vendor:

For PSN documentation, go to http://www.DDMS.com/support/doc/psn.htm

2 Handling Vendor Unit of Measure (UOM) Changes

Each quarter, especially in the fourth quarter, major wholesalers typically change their units of measure (UOM) to reflect purchasing trends. As a result, the selling units that you use as a dealer may not match your vendors’ new buying units for each of the affected items. Vendors provide these UOM changes, sometimes for hundreds of items, in the quarterly O/PUS® Update.

A special program called (+I-Y) Make-Buys is designed to convert your selling units to buy units, and automatically recalculate costs, prices, contracts, inventory quantities, shipping weights, and history totals accordingly.

The sequence of running Make-Buys and loading your item update is critical. To ensure that the unit of measure and pricing in the Scanalog (I-CAT database) match each item’s master record, follow the instructions in File # 244: Handling Vendor Unit of Measure (UOM) Changes

3 Housekeeping for Your DDMS Server

If your DDMS server is on the Microsoft® Windows® 2000 platform, there are a few simple “housekeeping” tools that you can use. This article discusses how to clean up disks; diagnose, repair, and compress DDMS files; defragment your disks; and set up Desktop shortcuts to these useful tools.

To learn how to clean up unnecessary files and streamline system performance, see File # 242: Housekeeping for Your DDMS Server

This is the first of what we hope is a long series of articles where the ideas and most of the content come from our customers. If you would like to suggest an idea for an article for the Key Ops newsletter, or if you would like to pass along any feedback or comments about this article, please email keyops@eci2.com.

4 Graphical Software’s Answer to Alphabet Soup

Many of you and your fellow employees are firmly entrenched in the eNsite family of products. Do you feel lost when you come across a reference to a text-based screen code? No more! We’ve developed a Web page that lists text-based screens by their letter codes, in alphabetical order. You can now cross-reference them to your DDMS software windows.

See Cross Reference of Text-Based Screen Code To Graphical Window on our Web site at http://www.DDMS.com/support/crossref.htm

5 Did You Know? Tech Tips

5A How to Back Up Your DDMS Server in Windows

To learn exactly what options to select in Windows Backup to ensure a complete backup of your DDMS system, see File #243: Backing Up Your DDMS Server in Microsoft® Windows 2000.

5B PSN Documentation Now Has Its Own Page

With more wholesalers lining up to participate in ECi ’s Private Supply Network, PSN documentation merits its own page. All the documentation has been revamped. There is a Phase I document common to all PSN setups. For Phase II, we have a growing list of instructions for each vendor. To learn how to set up your PSN services, see http://www.DDMS.com/support/doc/psn.htm

Tell Us What You Think: Online Forms For Your Feedback

We are always open to your ideas for continual improvement, and we want to make it as easy as possible for you to communicate those ideas.

If you have feedback or corrections to report for documentation, please use our online documentation feedback form. Of course, you can also send a simple email to docfeedback@eci2.com, but using the online form will help us find exactly what needs to be fixed.

To submit Support requests, please enter detailed information about your problem at http://www.DDMS.com/support/supportcall.htm. The online form provides your Support tech with information regarding your issue, which is helpful before returning your call. You can also call us at 800-366-4778 or email us at ddmssupport@ecisolutions.com.

Can you think of anything we can do to make Customer Service even better? Please send any comments or suggestions to keyops@eci2.com

For other ECi contact information, please see the updated Web page: http://www.DDMS.com/contact_us/contactus.htm


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